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BT Service Transfer

Phone Line Transfers
  • To commence with the transfer of BT services just need the phone numbers and building details (including postcode). If you have bills available, you can copy them.
  • Detail relating to the use of each line are useful for our records. We can also then provide a text description of the line on your invoices.
  • We cannot identify at this stage whether or not you are in a current contract, so you should satisfy yourself that the lines are at least 12 months old.
  • Once we submit the transfer request you will receive a letter from BT for each line confirming the change, and giving you the opportunity to cancel. This letter will also contain a summary of any BT early termination charges that may apply. If any of these charges prove to be prohibitive (perhaps you are in a 3 year contract for example) we can still cancel the transfer without penalty to you. It’s therefore recommended that you read these letters.
  • Once started, the transfer process takes 2 or 3 weeks to complete. This timescale is driven by BT and not Riviera Networks.
  • On completion there will be no interruption to service; all phone numbers will remain unchanged.
  • We will advise you of the confirmed transfer date so you can confirm that BT direct charges cease on the correct date.
  • From this point on all requests relating to this line should be directed to Riviera Networks via helpdesk@riviera-networks.co.uk.
  • One single invoice will be raised monthly for each building.
Broadband Transfers
  • Broadband transfers are more involved and do incur a cost. A fee of £85.00 will cover the cost of a new router and service set up, including any 3rd party liaison required.
  • Please provide details on the use of the service, particularly if the service is used for remote monitoring. If you have a static IP address, please be aware that this will change.
  • Once started, the transfer process takes 2 or 3 weeks to complete. This timescale is driven by BT and not Riviera Networks.
  • We will provide you with a new router for your service once it has changed over.
  • We will advise you of the confirmed transfer date so you can confirm that BT direct charges cease on the correct date.
  • Please note that on the day of transfer there is usually a period of downtime as the service transfers between equipment. This unfortunately cannot be avoided.
  • From this point on all requests relating to this service should be directed to Riviera Networks via our website contact page.

BT Service Transfer Form

Get in Touch With Us

We’d love to speak with you about your IT, telecom, mobile or security issues or concerns. Give us a call or email us!

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