When it comes to managing the IT and telecoms infrastructure of a business, this can quickly become a full-time job in itself. Teams of IT technicians and engineers are often required to just manage the day-to-day IT related operations of a business, such as network support, hardware acquisition and management, backup solutions, domain management, communications and more. That’s where Managed Services come in.
What Are Managed Services?
Put simply, Managed Services in IT provide a single-source solution for all of your business or building’s many requirements. We bring it all together, providing a single point of contact, with one phone number to call, and just one monthly invoice. A good Managed Services solution will even deliver a bespoke and tailored service package within your budget and based on your business’s particular requirements.
How Can Managed Services Help My Business or Managed Building?
As an example, let’s say you’re a facilities manager for a managed building in the heart of London. As such you’re in need of essential business services such as access to the internet, phone lines, hardware acquisition and maintenance, cabling, networking, backup and data recovery solutions… the list continues to grow.
As the list grows, so too does your admin workload. And perhaps blood pressure. But definitely workload. You’ve now got a lot of plates spinning, with a list of different phone numbers to call when in need of support, hours upon hours of accumulative holding time, multiple invoices being generated and actioned on different dates throughout the month, and of course extra time spent at the dreaded call centre.
By employing a Managed Services solution, all of these issues suddenly disappear. Instead of a long list of helpdesk numbers, you just have one handy local rate number to call. Instead of slogging through unreasonably long hold times and rubbish call centre experiences, somebody else will take care of that for you. And instead of lots of payments coming out separately throughout the month, you’ll just have a single invoice to help tidy up your budget.
In addition to this, your Managed Services solution will be entirely tailored just for you. We’ll help you to pick and choose what you need, and recommend the best combination of services to include in your package based on your budget and requirements.
Here’s a Handy Infographic:
So What Services Are Covered?
Pretty much any service related to IT and telecoms is within the scope of coming under Managed Services. This includes (but is not limited to) the following:
- Internet and telecoms
- Hardware acquisition and installation
- Printer supply and maintenance
- Networking and domain management
- Email service setup and management
- Network security and antivirus management
- Cabling and infrastructure
- Software management
- Data backup and restore
- Disaster recovery
- Guest wifi management
- Moves, Adds and Changes (MACs)
- Resident engineers
So when we consider the sheer amount of time and resource spent on sorting out and maintaining your business services yourself, for a great many companies and buildings a Managed Services solution just makes the most sense.
Find Out More About Managed Services With Riviera Networks
Are you considering a Managed Services solution? Or perhaps you already have one but it’s not quite right for you. Whatever your individual situation, we’re here to help you figure out the cost cost effective solution to meet your business needs. If you’re interested to find out more, get in touch with us.
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